BPO Industry As A Career Option

Taking a look at the current financial crisis, onework force.
may not feel too optimistic about businessToday, the Indian BPO companies are creating
process outsourcing (BPO) industry in India.comprehensive roles for employees by expanding
However Mr. P.G. Raghuraman, Lead Deliveryglobally and providing them the opportunity to
Centers for BPO in India, Accenture, sees thework on multiple verticals. It is indeed a fast
positive aspects in the growth of BPO servicegrowing industry as it provides ample opportunity
providers and also potential for the industry tofor growth and entrepreneurship.
attract young professionals as their chosenThis change in the role of BPO sector from
career.transaction-processing to high end specialized
According to Nasscom study, the current size ofservices has led to the growing demand of skilled
BPO industry is $11 billion and it is expected toworkforce. Today the industry needs capability
grow by five-fold in size to $50 billion by the yeardevelopment. Even the professionals with degrees
2012. This growth in Indian BPO will add nearly 2.5like M.tech, MBBS, MBA, CA, ICWA are taking up
percent to the India's GDP from the exportwork in domain specific back office processes in
earnings and employment to nearly 2 millionadvisory,analytical and consulting arena. This
people.requires a clear relationship between IT/BPO
There is popular belief that,there are numerousindustry and the academic world which train the
job opportunities but fewer career opportunities inworkforce with industry specific jobs.
BPO sector. This is not true,the Indian BPONowadays even parents are becoming more
industry has boundless career opportunities. This issupportive to the youngsters who want to join
evident from the fact that, over the years thethe BPO industry because they genuinely see it as
BPO services have grown from just voice toa long term career. There is a realization that,
other customer relationship management servicesBPO are not only about call centers but providing
like human resources,finance and accounting,the right opportunities, skills and global exposure.
learning and procurement, animation andIn a nutshell the employees in the BPO industry
multimedia, legal transcription, contentare now getting challenging careers with
development, as well as industry-specific servicestremendous job opportunities,hands-on
focusing on the health care,insurance,experience,information about the culture and
pharmaceutical and utility industries.customs of various countries across the globe.
The companies in the life science industry areThis experience in understanding and appreciation
quite familiar to the process of outsourcing. Theyof diversity is valuable for their personal as well
outsource some of their critical process like drugprofessional growth.
discovery, product manufacture,clinical trials andOf late, BPO industry does get support from
data management. Thus the mainstream BPOreputed academia. There are companies who
service providers requires special knowledge andprovide training programmes specifically designed
skill set to perform the traditional life sciencefor the BPO sector in collaboration with some of
functions such as clinical data management andthe renowned institutions of India. More courses
monitoring of drug safety.of this nature are being designed by other
India happens to be one of the most attractivecompanies to provide outsourcing services. This
destination for such specialized functions due toone step forward towards making BPO as a long
low cost benefits and availability of high skilledterm career opportunity.