| Self-service kiosks are hardware devices that | | | | traditional transactional management standards |
| work in combination with self service software, | | | | and to provide more value to customers. The |
| allowing users to perform any number of possible | | | | retail industry is the largest employer of self |
| transactions. The method of input is either a | | | | service kiosks; one third of all kiosks produced |
| keyboard or touch-screen, or both. Some kiosks | | | | are implemented in the retail industries, which is |
| include card readers, ticket and receipt printers, bill | | | | also the fastest growing market for self service |
| and coin depositors, robotic product arrays; while | | | | kiosks. These kiosks in the retail industries are |
| others use more complex mechanical devices. | | | | located in strategic locations providing convenient |
| Self-service kiosks are intended for both | | | | services to customers such as product ordering, |
| consumers and business industries. The benefits | | | | bill payments, company information, targeted |
| of these kiosks include ease of access, reduced | | | | offers etc. The major benefits of these kiosks to |
| transaction time, access to information, and ability | | | | retailers are reduction in costs, improved |
| to perform multiple transactions. | | | | operational efficiencies and enhanced customer |
| Self service kiosks are increasingly used in retail | | | | experience. |
| industry to move past the constraints of | | | | |